Returns & Exchanges
At Mome, we want you to love your wardrobe; if you are not completely satisfied, we offer a seamless return process for all eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Ensure your garments are in their original condition with all tags attached, and place them securely in the original packaging or a sturdy shipping box.
Attach Shipping Label
Download and print your prepaid shipping label from the portal and affix it to the outside of your package, ensuring any old labels are covered.
Drop Off and Track
Take your package to any authorized carrier location; once we receive and inspect your items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing